Get your prescription medication easily

Important!, Online services

The quickest and easiest way to get your repeat prescription is through the NHS app.  If you go to the medication icon,  at bottom of screen,  it will show your items on repeat prescription.  Your request then goes straight to the GP’s inbox.  This is more direct than doing an online consultation to request.

If you have a long term condition which is stable,  and you don’t want to be requesting every 1 or 2 months,  ask about batch  prescriptions (aka “RDS”).  Our inhouse pharmacists can set this up for you.  This means we pre-authorise several prescriptions.  Every 1-2 months you simply collect next medication from your pharmacist.  The batch can last 6-12 months.

If you need help getting started with the NHS app, ask reception,  or the pharmacists at the practice.

If you can’t see a medication you need on the NHS app,  it may be because it wasn’t prescribed for long term use (as acute rather than repeat).  Medications which haven’t been requested in a long time also are automatically moved to “past”. We may be able to rectify. Also “batch” /RDS medications shouldn’t be rerequested through the practice until the batch has been completed at your pharmacy.

You can change your preferred chemist on the NHS app,  eg to one close to work,  or at a temporary address.  Almost all our prescriptions are sent electronically.

Please allow at least 2 working days for your request to be authorised,  as GPs have other competing work and sometimes an extra check may be needed (such as monitoring blood test)

According to national guidance ,  we cannot prescribe some items which are readily available over the counter,  such as hayfever remedies.  Talk to our pharmacist or local pharmacist , or consider low-cost generic items.  We appreciate times are hard,  and it is worth shopping around.

Consultations update

Important!, Practice information

Please let us know the nature of your problem,  whether new or ongoing,  and your expectations/ concerns.  This helps us to prioritise and get you the right help.  Not everything needs a doctor’s appointment or call.  BMA recommends 25 patient contacts per day for safe practice;  currently 60-90 is not unusual. For clinical safety, and due to exceptional winter pressures, we are now limiting the daily number of online enquiries to which we can respond.  The portal is open from 8am daily;  we now need to close to enquiries when the daily limit is reached.

We have 5 nurses,  3 health care assistants,  2 pharmacists,  a community physiotherapist and mental health practitioner working with us.  Appointments with these experienced staff are directly bookable through reception.  GP appointments will be offered if needed.  We recommend following up with your usual GP for ongoing problems.  Please be aware there is a national crisis in GP staffing.  Thankfully we have a great team of regular GPs and trusted locums,  and are active in seeking extra help when needed to ensure sufficient numbers.

For skin problems,  please attach an image to your enquiry, as this is the most efficient way to suggest a diagnosis and treatment: for you,  for us, and for the dermatologists.  In most cases we do not need to see you in person.  For other problems we will reach a common sense agreement about whether face to face or telephone appointment works best,  bearing in mind your preference.  If an urgent same day examination is needed,  we are likely to invite you at end of morning or end of afternoon.  Please keep your preferred telephone close so we can contact you.