Medicine

Though many have been satisfied with “econsultation”, we have had feedback from some that the number of questions is laborious. We have changed to a new service, accurx. Although there are fewer questions, please do give us as much information as possible so we can prioritise and direct to the right person to help. Not everything needs a doctor’s appointment. About a third of our enquiries are related to certificates, letters, results, medication. If it is an admin query such as these, please make this clear. We also want to avoid duplication, so if you have written in, please allow us to respond before telephoning. We hope you will be happy with the new service

We are continuing to experiencing very high volumes of enquiries (from patients online, in person, by phone, as well as 111, other medical services and allied professions). Sorry we cannot resolve all queries within 48h. We are often working late into the evening and at weekends. As well as consultations, we are dealing with hospital letters, results, and chronic disease management. You will get a text reminder 24h before your appointment or time your online enquiry will be reviewed.

We have good availability for nurse appointments for smears, blood pressure, contraception and specific long term conditions. We also have HCA appointments for blood tests (though this is likely to require prior discussion with other clinician). We have pharmacists who can discuss your medication queries. We have a pod in the waiting room where you can check your blood pressure or weight. You can book these options through reception.

Dear registered patients: due to very high volumes of enquiries, we cannot resolve all within 48h, but we will endeavour to notify you of plan (eg follow up with the doctor you were previously dealing with). We had 1973 econsults submitted in March, and over a 5 week period approximately 4200 econsult reviews/ phone consultations/ patients seen in person. This has meant we are often working late into the evening and at weekends. As well as consultations, we are dealing with hospital letters, results, and chronic disease management. You will get a text reminder 24h before your appointment or time your econsult will be reviewed.

We have good availability for nurse appointments for smears, blood pressure, contraception and specific long term conditions. We also have HCA appointments for blood tests (though this is likely to require prior discussion with other clinician). We have pharmacists who can discuss your medication queries. We have a pod in the waiting room where you can check your blood pressure or weight. You can book these options through reception.