Dear patients

Thank you for adapting with us to pandemic circumstances, with more telephone consultations and online enquiries (econsults). As we adjust to the new normal, we are experiencing very high volumes of enquiries. We have continued throughout the pandemic to offer in person or video consultations where needed, and discovered new ways of working such as photographs for rashes. We want to help you navigate the new landscape, and get the best service from us.

NHS App (free on android or iphone)

Please use this where possible for

  • Blood test results
  • Access to records
  • Prescription requests

You can confirm your ID online with a photo of your passport, or we can confirm at reception and grant you a PIN/ linkage code. Please let us know when you have confirmed your ID, so we can upgrade your access.


Econsults can be convenient for you, and help us understand your needs in advance. Due to current volumes we can’t guarantee a consultation within 48h, but we can acknowledge and give you a timescale for response. Please flag up if the problem is new or ongoing, and if it something our reception team can help with. We need to prioritise by clinical need, and offer fair access to all.

Following national guidelines, we are currently minimising footfall in the practice, and offering online advice, phone and video consultations where possible. We are maintaining a safe environment, with separate zones, regular cleaning schedule and spacial distancing in waiting room. Our full clinical team are working , and we are doing urgent blood tests and face to face appointments where needed. Please complete an econsult enquiry (you can do this 24/7 via our website) and we will respond within 2 working days (usually much sooner). Econsults should NOT be used for clinical emergencies. Our telephone lines are open 8:30 – 6:30 Monday-Friday.

Please note: Our phone lines are NOT answered between 1-2pm.

During this time PLEASE RING 0300 033 5000 for Urgent medical emergencies that cannot wait until we are next open.

Evenings/Weekends/Bank Holidays:

Tower Hamlets GP practices collectively offer appointments outside core hours (evenings and weekends), however these have currently been suspended due to coronavirus pandemic.

Please contact 111 for non-emergency, and 999 for emergency problems.

Important Practice News & Notices

This practice allows community health service clinical staff directly involved in your care to access parts of your medical record. Your consent will be asked before this can take place. If you do not wish this to happen, please let the practice know.