COVID-19 (Coronavirus) Information

Please do not come to the surgery - please call us or message online instead - regardless of whether you have symptoms or not.

Due to the ongoing COVID-19 (Coronavirus) situation we have changed how we deliver appointments. We are now no longer offering face to face appointments unless a patient has been triaged first by a clinician either by phone or online (e-consult). The majority of issues can be dealt with by phone but if you need to be seen our clinicians will organise this. We have also had to stop some routine services at this difficult time.

Latest COVID-19 (Coronavirus) Advice
This is the latest advice on COVID-19

Advice on Social Distancing and Vulnerable People
This is advice on how to keep yourself and others safe

This is an interview with an epidemiologist which helpfully explains the background to what we are facing.

Late Arrivals Policy

Thank you to all our patients who do arrive on time for appointments. Thankfully that is most of you.

We realise it is sometimes difficult but:

Please do arrive in plenty of time for your appointment, as the reception desk and booking in system can sometimes be busy.

If you arrive late for your appointment it can result in surgeries running late and cause inconvenience to others.

If you are between 10-15 minutes late you will be offered to re-book or wait until your doctor, nurse or Health Care Assistant (HCA), has time to see you. If you are given this option, you will need to wait in the surgery until you are seen and it may not be until the end of surgery.

If you are more than 15 minutes late for your appointment with the doctor, nurse or HCA you will be asked to rebook your appointment.

Call recording now taking place

When patients phone the surgery they will now be informed “in the interests of both parties calls are being recorded”.